Appliance service technicians determine the appliance failure by performing diagnostic procedures with testing equipment. Based on their assessment, they provide work and cost estimates to the customer.
They may provide installation and maintenance services. They disassemble appliances, repair, remove and replace components and reassemble appliances. They perform recovery and proper disposal of refrigerant gases. Appliance service technicians are responsible for evaluating the repair and demonstrating the use and care of the appliance to the customer. Appliance service technicians may specialize in certain types or brands of appliances. They may be self employed or employed by retail and manufacturer repair departments, utility companies or appliance service shops. They may work in the shop or travel to work on site. The work environment may vary from comfortable shops to cramped work spaces.
Key attributes for people entering this trade are communication, organizational and problem-solving skills. The physical considerations of the work include bending, stooping, crouching and moving large heavy appliances. There is some risk of physical injury due to electrical shocks, cuts, burns or muscle strain.
Appliance service technicians may consult and coordinate with other tradespeople such as refrigeration and air conditioning mechanics, electricians, gas fitters and plumbers. With experience, appliance service technicians may move into training, sales or supervisory positions. They may also work in their own appliance service business.
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